HSBC Safeguard is a series of initiatives designed to better protect all our customers from fraud and financial crime through our global systems. It involves strengthening our ability to detect and deter money laundering and evasion of sanctions as these activities harm lives and communities everywhere. We will be requesting the most up-to-date information from our customers which could include the source of their wealth and the purpose of their relationships with us. By better understanding these, we will be able to protect your bank accounts from potential misuse and prevent criminal actions that abuse the financial system.

In addition, we will no longer be offering products such as travellers' cheques, as we believe they are no longer a safe enough way for our customers to convert their money. We may review other products like this over time.

Fraud and financial crimes are forms of theft. They tend to involve money or property that are gained illegally, and used in a deceptive or illegal manner to gain benefits from the proceeds. In today's complex economy, financial crimes can take many forms, including money laundering, sanction breaches, fraud, tax evasion, terrorist financing, bribery and corruption.

Sanctions are a policy tool which national governments and organisations such as the United Nations and European Union use to constrain and deter perceived threats to their security, or to require international conduct to conform to recognised international standards. Sanctions help stop crimes like terrorism, drug trafficking and arms dealing by imposing restrictions on the business that banks can do with specific people, corporations or countries. The names of these are clearly listed on resources like the Office of Foreign Assets Control (OFAC) sanctions list.

Fighting financial crime has been a longstanding priority for HSBC. However, criminal activity has become increasingly sophisticated in recent years. Fraudsters, money launderers and others have persistently targeted the global networks of financial institutions.

Improving the way we share and manage customer information will help us fight against the risk of financial crime. After all, it's our duty to ensure that you can bank with us safely, securely and confidently.

We understand your concerns and would like to take this opportunity to thank you for using our banking services. As a responsible bank, keeping customer account information accurate and up to date is key to making banking more secure for customers and protecting the community from financial crime. We thank you for your understanding and support.

We understand your concerns and appreciate that you may have been using HSBC to meet your banking needs for a long period of time. As fraud and financial crime are becoming increasingly sophisticated, we need to adopt new measures to provide you with better protection. Therefore, from time to time, we do need to update our customer records to ensure they are current and complete. Having stronger checks will help prevent fraud and other financial crime.

We need to periodically conduct reviews with customers in order to obtain the most relevant and up-to-date information. This is to ensure that all of the information we have is accurate, up to date and covers details that you haven't provided before or weren't previously required. The information you provide will help us protect your account from potential misuse and the community from financial crime.

Financial crime and fraud can affect everyone. As the world becomes increasingly connected and information moves around at a greater pace, there are unfortunately greater opportunities for criminals to misuse the financial system. A key defence against money laundering is to prevent accounts from being opened with false identities.

We also sometimes need to verify the origins of the funds as part of our ongoing efforts to track our customers' legitimate funds and to protect them from financial crime. Criminals will try to appear to be law abiding citizens or businesses and therefore we need to request relevant documents from our customers in order to protect them and their accounts.

Constant changes in technology and the way companies do business have affected the whole banking industry and, in turn, how we protect it. Fraud and financial crime are becoming even more sophisticated and globally organised - so we have to be more vigilant than ever. We need you to help us stay one step ahead of financial crime by providing us with up-to-date information.

If you are a personal banking customer, we will likely ask for your identify proof to confirm your identity and address proof to confirm your residential address, and maybe more relevant documents as required. They need to be originals (not copies) and in two separate documents.

If you are a business customer, the documents we ask for will depend on the size and nature of your business. However, we will likely need you to confirm your business legal entity structure, list of beneficial owners, and the countries you do business in.

We understand your concerns. HSBC always takes the lead in adopting the best practices to obtain relevant information from our customers. By having the information, we will be able to provide better protection to you.

We will send you reminders and give you sufficient time to provide the information. If you are having trouble gathering the information, please do let us know as soon as possible so that we can help wherever possible. It may, for example, be possible for us to rely on alternative documents in your possession. Please let us know if you need more time or if you have any further questions.

We may need to request information from you as a new customer as well, because we need to understand each of the relationships we build. However, we will try to keep the process as simple and straightforward as possible so as to miminise the impact to you. The information we have about you will be kept confidential and that will help us protect your account from potential misuse.

As more and more of our customers live, travel and trade internationally, we are always looking for better ways to help you do the things you want to do safely. Part of this is to protect our customers around the globe. Our global systems and processes work by sharing data and customer information across borders in order to deter and detect financial crime. Even when you only bank in one country, we are committed to protecting your account globally as financial crime is a global operation.

By confirming your details and making sure that all the information we hold about you is up to date, you will help us to make banking more secure for you and our customers.

欺詐和金融罪案是盜竊行為，往往涉及以非法方式獲得金錢或財產或透過欺騙及非法手段獲得利益。在現今複雜的經濟體系，金融罪案活動可以多種形式進行，包括清洗黑錢、違反金融制裁、詐騙、逃稅、恐怖分子融資、賄賂及受賄。

欺詐和金融罪案是盜竊行為，往往涉及以非法方式獲得金錢或財產或透過欺騙及非法手段獲得利益。在現今複雜的經濟體系，金融罪案活動可以多種形式進行，包括清洗黑錢、違反金融制裁、詐騙、逃稅、恐怖分子融資、賄賂及受賄。

欺詐和金融罪案是盜竊行為，往往涉及以非法方式獲得金錢或財產或透過欺騙及非法手段獲得利益。在現今複雜的經濟體系，金融罪案活動可以多種形式進行，包括清洗黑錢、違反金融制裁、詐騙、逃稅、恐怖分子融資、賄賂及受賄。